Taylor Blinds
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Warranty

We have a network of agents and installation specialists who have been given rigorous training to ensure that your shutter or blind installation is seamless. Whether it is blinds or shutters, they will adhere to our high standards of workmanship. We pride ourselves on our service - from measurement through to manufacturing, installation and after sales service. In order for your warranty to be effective, you do need to have a professional installer carry out the installation

It depends on the product you have ordered. We custom make all the products in our 8000m2 purpose-built factory and our production for the delivery of window blinds is one week from order placed and deposit received, whereas for shutters the turnaround time is two weeks from order placed and deposit received.

Upon approval of the order a 50% deposit is required, once received the work begins. The balance can be paid upon installation.

 

We pride ourselves on our quality and service and warrant that the following products manufactured in our factory will be free from defects in material and workmanship for the below mentioned period from date of delivery:

This warranty is given subject to certain conditions:

ShutterGuard® Aluminium Security Shutters:

  • Inland:  Materials: 10 years, locks, cylinders and hinges:  10 years
  • Coastal:  Materials: 5 years, locks, cylinders and hinges:  5 years
Hurricane Aluminium Shutters:
 
  • Inland:  Materials: 10 years, locks, cylinders and hinges:  10 years
  • Coastal:  Materials: 5 years, locks, cylinders and hinges:  5 years
Thermowood® Shutters:
 
  • Inland:  Materials & hinges: 3 years
  • Coastal:  Materials & hinges:  3 years
Window Blinds –Venetian, Woven, Roller and Vertical: 
 
  • Inland:  Fabric:  5 years;  aluminium hardware:  5 years;  tubular motors:  5 years and plastic components:  2 years 
  • Coastal:  Fabric:  5 years;  aluminium hardware:  5 years;  tubular motors:  5 years and plastic components:  2 years  
Inland:  described as more than 10km from the beachfront.  
Coastal:  described as within 10km from the beachfront.
 

Slight warpage, as well as natural variations in colour and grain effect are normal with a wood product and are not considered defects.  In addition, some fading and/or discolouration of the finish may occur over time.  This is common with man-made coatings and is not considered a defect.

The Warranty given above is subject to

  • The Company’s product being installed by an installer authorized by the Company or trained and approved by the Distributor. 
  • The Company’s products consisting exclusively of the Company’s materials and components. 
  • The Company’s products being used for a purpose for which it was designed; 
  • The Company’s products not misused, altered or repaired by an installer or customer; 
  • The Company’s products were regularly cleaned and maintained according to the Company’s product care instructions; 
  • The guarantee excludes reasonable wear and tear. 

This warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, exposure to the elements, excessive humidity, motorized devices, or failure to follow our instructions with respect to measurement, installation, cleaning or maintenance. In addition, this warranty does not cover any condition or damage resulting from the removal of the blind and reinstallation in the same or another window.

Product Care Instructions

  • Use a premium quality (salt free) car wash liquid, mixed with water as per manufacturer’s directions and a soft cotton cloth to clean the entire unit.
  • Never use abrasive cleaners, detergent based cleaners or solvent based cleaners such as scouring agents, dishwashing liquids, washing powders, thinners etc. as these can adversely affect the expected life of the product.
  • Hard to reach areas may require the use of a soft nylon bristle.
  • Dry unit with a soft cotton cloth or chamois.
  • Use a lubricating spray for all moving parts especially hinges.
  • Cleaning Intervals 

ENVIRONMENT

DESCRIPTION

CLEANING INTERVALS 

Mild

More than 10km from the beachfront

Every 6 months (minimum)

Marine

500m to 5km from the beachfront

Every 2 to 4 weeks (minimum)

Sever Marine

Within 500m of beachfront

Every week (minimum)

 

The service we offer extends from measurement through to manufacture, installation and after sales service.

For details see our T&Cs.

Part of the after-sales service includes replacing cords if the break falls under the warranty terms and conditions. However, our cords are of a very high quality and would need to be replaced by a certified Taylor installer

Simply call or email Taylor and we send a representative to assess the problem. If the product is still under warranty – refer to our Terms & Conditions – we will repair it.

For additional information call us on 011-794-1743 or 021-552 5080 or email sales@taylorblinds.com

Taylor Blinds & Shutters has a purpose built 8000m2 factory in Montague Gardens, Cape Town and all our shutters, security systems and blinds are manufactured locally onsite under the strictest quality controls.

Shutters

Yes we do, and you have a choice of two options. The Hurricane Aluminium Shutters are ideal for external use and protect windows and glass doors from extreme weather conditions. They are made from 100% aluminium so will not rust and are easy to maintain.

ShutterGuard® shutters go one step further by merging the style of aluminium shutters with extra security with our patented Gear-lock system and the louvre lock pin that secures the closed louvre panels, an additional security feature, making these shutters virtually impenetrable and burglar proof.

Our Thermowood shutters are manufactured from a durable, specially engineered wood substitute – extruded PVC – that has been thoroughly tested under stringent humid, hot and dry conditions to ensure longevity. It is impervious to moisture, fire resistant and easy to clean and will not crack, split or warp and although excellent at controlling light, heat and noise, they are not security shutters and therefore not burglar proof. If you are looking for indoor shutters for security, your best option would be the ShutterGuard Aluminium Security Shutters.

Our ShutterGuard® Security Shutters combine the art of security and style: they are made from aluminium, have a Gear-locking system that includes a locking pin to secure the louvres, making them virtually impenetrable and burglar proof.

The Hurricane Aluminium Shutters are designed to protect doors and windows from bad weather, they are more secure than Thermowood but are not security shutters.

Our Thermowood shutters are manufactured from a durable, specially engineered wood substitute – extruded PVC – they look like wood but are more durable and won’t crack, split or warp, are impervious to moisture, fire resistant, easy to clean and give excellent control of light, noise and temperature.

It really depends on your requirements and we’re here to give expert advice. Thermowood – a specially engineered wood substitute – will never peel, crack, warp, burn or discolour – they are for functional use only and not a security solution. Hurricane Aluminium Shutters protect windows and doors against weather and can be used externally. Made from 100% aluminium they will not rust. If you are looking for stylish shutters that offer good security then ShutterGuard® is the answer – made from aluminium they have a patented 3-way locking system that makes them virtually impenetrable and burglar proof.

Fitting

All our shutters are made specifically for each client to ensure a perfect fit. Thermowood Shutters are available in standard colours : Satin White, Magnolia, Lime Wash, Alu White, Holland, Smoke. We do not offer custom made colours for Thermowood.

ShutterGuard Aluminium Security Shutters and Hurricane Shutters come standard in white and dark bronze. However, if you wish to have these colour-coded to match or complement your existing wall colour or décor, this can be arranged with a matte finish (not gloss). This does come at a surcharge.

Certainly! We will work on a solution with you, this could include us attaching the bottom track onto your carpet or cutting the carpet to accommodate the shutter.

No, Durador offers a simple, easy to operate, 4-point locking system vs. a 1 locking point. We believe it is a safer option as you cannot lock yourself out.

Absolutely! We will come out armed with our product books to evaluate your requirements, show you our solutions, measure, advise and provide a quote. All of this is without any obligation.

Taylor has a service department that handles these queries. Please email sales@taylorblinds.com to report the problem or concern and we will arrange to meet with you to assess the situation and find a solution.

We offer a wide selection of colours for all our window blinds but these can be customised for you. Our ShutterGuard Aluminium Security Shutters and Hurricane Shutters are also offered in a matt finish, in a colour of your choice. However, our Thermowood Shutters and Durador are only available in the standard colours.

External Roller Blinds

Our Lead times consists of 3 tiers:

  • 1 – standard colours on shelf 8 WORKING DAYS excluding transport to customer
  • 2 – standard colours but not on shelf 15 WORKING DAYS, no surcharge excluding transport to customer
  • 3 – non-standard colours, not on shelf: on request and at surcharge

(Large Volume Contract Orders to be time determined based on contract and product requirement)

With all Aluminium Brackets: we will have 5 standard colours on shelf :

  • Matte white
  • Matte charcoal
  • Matte bronze
  • Matte stone
  • Matte grey
  • Matte light grey

Click here to view colours

Taylor Blinds & Shutters guarantees its workmanship and quality of materials used, save for fair wear and tear and provided a proper and acceptable manner of use and method of cleaning is maintained, as follows: 

  • All aluminium components for a period of 5 (FIVE) years, excluding defects caused by mechanical damage 
  • The workmanship of Taylor Blinds & Shutters for a period of 1 (ONE) year from date of installation 
  • Standard specialised solar fabrics for a period of 5 (FIVE) years from date of installation, subject to the conditions prescribed by the manufacturer 
  • Tubular motors for a period of 5 (FIVE) years from date of installation, subject to the conditions prescribed by the manufacturer.

Notwithstanding the aforesaid, no guarantee or warranty of any nature whatsoever, including that for workmanship or material supplied, shall apply should all amounts payable not be paid following completion of installation of any product sold.

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